contact us

FAST FRIENDLY AND EASY TO TALK TO.

Customer Service:

Self-Service selfservice.brightlending.com

Chat Click the chat icon on the lower right of the screen, and Shimmer, the Bright Lending virtual assistant, will gladly help. Shimmer is available 24/7, and can transfer you to Bright Customer Service Agent during business hours, if needed.

Phone 1-866-441-7674

Email customerservice@brightlending.com

Account Resolution:

Chat Click the chat icon on the lower right of the screen, and Shimmer, the Bright Lending virtual assistant, will gladly help. Shimmer is available 24/7, and can transfer you to Bright Account Resolution Agent during business hours, if needed.

Phone 1-866-376-2877

Email accountresolution@brightlending.com

Hours of Operation

Monday – Friday: 6:00am – 6:00pm MT
Saturday: 8:00am – 4:30pm MT
Sunday: Closed

Hours of Operation

Monday – Friday: 6:00am – 5:00pm MT
Saturday: Closed
Sunday: Closed

Customer Service Holidays

Payments scheduled on a Banking Holiday will be adjusted/moved as noted in your application and loan agreement.

Holiday Date Bank Customer Service
New Year's Day 1/1/2022 Closed Closed
Martin Luther King Day 1/17/2022 Closed Open
Presidents' Day 2/21/2022 Closed Open
Easter Observance 4/16/2022 Closed Closed
Memorial Day 5/30/2022 Closed Closed
Juneteenth National Independence Day 6/20/2022 Closed Open
Independence Day 7/4/2022 Closed Closed
Labor Day 9/5/2022 Closed Closed
Native American Day 9/23/2022 Open Closed
Indigenous Peoples' Day 10/10/2022 Closed Closed
Veterans Day 11/11/2022 Closed Closed
Thanksgiving Day 11/24/2022 Closed Closed
Day After Thanksgiving 11/25/2022 Open Closed
Christmas Eve 12/24/2022 Closed Closed
Christmas Observance 12/26/2022 Closed Closed
If the holiday falls on a weekend, check with your financial institution for more information on how the holiday is observed. See our Contact Us page for our hours of operation.
Mailing Address

PO Box 578, Hays, MT 59527

LET US KNOW IF YOU HAVE ANY QUESTIONS OR COMMENTS.

Our goal is to respond within 1 business day and you are always welcome to call customer service at 1-866-441-7674 during our hours of operation.

Complaints & Disputes:

If you require assistance in resolving an issue after speaking with a customer service or account resolution representative, please contact the Fort Belknap Indian Community Tribal Complaint Hotline at 1-888-517-3696 between the hours of 9:00am and 5:00pm MT, or email complaints@islandmtn.com.