contact us
FAST FRIENDLY AND EASY TO TALK TO.
Customer Service:
Self-Service selfservice.brightlending.com
Chat Click the chat icon on the lower right of the screen, and Shimmer, the Bright Lending virtual assistant, will gladly help. Shimmer is available 24/7, and can transfer you to Bright Customer Service Agent during business hours, if needed.
Phone 1-866-441-7674
Account Resolution:
Chat Click the chat icon on the lower right of the screen, and Shimmer, the Bright Lending virtual assistant, will gladly help. Shimmer is available 24/7, and can transfer you to Bright Account Resolution Agent during business hours, if needed.
Phone 1-866-376-2877
Hours of Operation
Monday – Friday: 6:00am – 5:00pm MT
Saturday: Closed
Sunday: Closed
Monday – Friday: 6:00am – 5:00pm MT
Saturday: Closed
Sunday: Closed
Customer Service Holidays
Payments scheduled on a Banking Holiday will be adjusted/moved as noted in your application and loan agreement.
| Holiday | Date | Bank | Customer Service |
|---|---|---|---|
| New Year's Day | 1/1/2024 | Closed | Closed |
| Martin Luther King Day | 1/15/2024 | Closed | Open |
| Presidents' Day | 2/19/2024 | Closed | Open |
| Easter Friday | 3/29/2024 | Open | Open |
| Easter Observance | 3/30/2024 | Closed | Closed |
| Easter Monday | 4/1/2024 | Open | Open |
| Memorial Day | 5/27/2024 | Closed | Closed |
| Juneteenth National Independence Day | 6/19/2024 | Closed | Closed |
| Independence Day | 7/4/2024 | Closed | Closed |
| Labor Day | 9/2/2024 | Closed | Closed |
| Native American Day | 9/27/2024 | Open | Closed |
| Indigenous Peoples' Day | 10/14/2024 | Closed | Closed |
| Veterans Day | 11/11/2024 | Closed | Closed |
| Thanksgiving Day | 11/28/2024 | Closed | Closed |
| Day After Thanksgiving | 11/29/2024 | Open | Closed |
| Christmas Eve | 12/24/2024 | Open | Open |
| Christmas Observance | 12/25/2024 | Closed | Closed |
PO Box 578, Hays, MT 59527
LET US KNOW IF YOU HAVE ANY QUESTIONS OR COMMENTS.
Our goal is to respond within 1 business day and you are always welcome to call customer service at 1-866-441-7674 during our hours of operation.
Complaints & Disputes:
If you require assistance in resolving an issue after speaking with a customer service or account resolution representative, please contact the Fort Belknap Indian Community Tribal Complaint Hotline at 1-888-517-3696 between the hours of 9:00am and 5:00pm MT, or email complaints@islandmtn.com.