contact us

FAST FRIENDLY AND EASY TO TALK TO.

Customer Service:

Self-Service selfservice.brightlending.com

Chat Click the chat icon on the lower right of the screen, and Shimmer, the Bright Lending virtual assistant, will gladly help. Shimmer is available 24/7, and can transfer you to Bright Customer Service Agent during business hours, if needed.

Phone 1-866-441-7674

Email customerservice@brightlending.com

Account Resolution:

Chat Click the chat icon on the lower right of the screen, and Shimmer, the Bright Lending virtual assistant, will gladly help. Shimmer is available 24/7, and can transfer you to Bright Account Resolution Agent during business hours, if needed.

Phone 1-866-376-2877

Email accountresolution@brightlending.com

Hours of Operation

Monday – Friday: 6:00am – 5:00pm MT
Saturday: 8:00am – 4:30pm MT
Sunday: Closed

Hours of Operation

Monday – Friday: 6:00am – 5:00pm MT
Saturday: Closed
Sunday: Closed

Customer Service Holidays

Payments scheduled on a Banking Holiday will be adjusted/moved as noted in your application and loan agreement.

HolidayDateBankCustomer Service
New Year's Day1/1/2026ClosedClosed
Martin Luther King Jr. Day1/19/2026ClosedClosed
Presidents' Day2/16/2026ClosedClosed
Easter Friday4/3/2026OpenClosed
Easter Monday4/6/2026OpenClosed
Memorial Day5/25/2026ClosedClosed
Juneteenth National Independence Day6/19/2026ClosedClosed
Independence Day Observance7/3/2026OpenClosed
Independence Day7/4/2026ClosedClosed
Labor Day9/7/2026ClosedClosed
Native American Day9/25/2026OpenClosed
Indigenous Peoples' Day10/12/2026ClosedClosed
Veterans Day11/11/2026ClosedClosed
Thanksgiving Day11/26/2026ClosedClosed
Day After Thanksgiving11/27/2026OpenClosed
Christmas Eve12/24/2026OpenClosed
Christmas Observance12/25/2026ClosedClosed
If the holiday falls on a weekend, check with your financial institution for more information on how the holiday is observed. See our Contact Us page for our hours of operation.
Mailing Address

PO Box 578, Hays, MT 59527

LET US KNOW IF YOU HAVE ANY QUESTIONS OR COMMENTS.

Our goal is to respond within 1 business day and you are always welcome to call customer service at 1-866-441-7674 during our hours of operation.

Complaints & Disputes:

If you require assistance in resolving an issue after speaking with a customer service or account resolution representative, please contact the Fort Belknap Indian Community Tribal Complaint Hotline at 1-888-517-3696 between the hours of 9:00am and 5:00pm MT, or email complaints@islandmtn.com.