contact us
FAST FRIENDLY AND EASY TO TALK TO.
Customer Service:
Self-Service selfservice.brightlending.com
Chat Click the chat icon on the lower right of the screen, and Shimmer, the Bright Lending virtual assistant, will gladly help. Shimmer is available 24/7, and can transfer you to Bright Customer Service Agent during business hours, if needed.
Phone 1-866-441-7674
Account Resolution:
Chat Click the chat icon on the lower right of the screen, and Shimmer, the Bright Lending virtual assistant, will gladly help. Shimmer is available 24/7, and can transfer you to Bright Account Resolution Agent during business hours, if needed.
Phone 1-866-376-2877
Hours of Operation
Monday – Friday: 6:00am – 5:00pm MT
Saturday: Closed
Sunday: Closed
Monday – Friday: 6:00am – 5:00pm MT
Saturday: Closed
Sunday: Closed
Customer Service Holidays
Payments scheduled on a Banking Holiday will be adjusted/moved as noted in your application and loan agreement.
| Holiday | Date | Bank | Customer Service |
|---|---|---|---|
| New Year's Day | 1/2/2023 | Closed | Closed |
| Martin Luther King Day | 1/16/2023 | Closed | Open |
| Presidents' Day | 2/20/2023 | Closed | Open |
| Easter Observance | 4/8/2023 | Closed | Closed |
| Memorial Day | 5/29/2023 | Closed | Closed |
| Juneteenth National Independence Day | 6/19/2023 | Closed | Closed |
| Independence Day | 7/4/2023 | Closed | Closed |
| Labor Day | 9/4/2023 | Closed | Closed |
| Native American Day | 9/22/2023 | Open | Closed |
| Indigenous Peoples' Day | 10/9/2023 | Closed | Closed |
| Veterans Day | 11/11/2023 | Closed | Closed |
| Thanksgiving Day | 11/23/2023 | Closed | Closed |
| Day After Thanksgiving | 11/24/2023 | Open | Closed |
| Christmas Observance | 12/25/2023 | Closed | Closed |
PO Box 578, Hays, MT 59527
LET US KNOW IF YOU HAVE ANY QUESTIONS OR COMMENTS.
Our goal is to respond within 1 business day and you are always welcome to call customer service at 1-866-441-7674 during our hours of operation.
Complaints & Disputes:
If you require assistance in resolving an issue after speaking with a customer service or account resolution representative, please contact the Fort Belknap Indian Community Tribal Complaint Hotline at 1-888-517-3696 between the hours of 9:00am and 5:00pm MT, or email complaints@islandmtn.com.